Términos del servicio
Return & Refund Policy
We want you to feel confident when shopping with us. If you have any issue with your order, please contact us and we will do our best to help.
30-Day Returns
We offer a 30-day return period for eligible purchases. This means you may request a return within 30 days of receiving your order.
To be eligible for a return under our voluntary return policy, the item should be unused, in its original condition and packaging, and accompanied by proof of purchase.
This 30-day return policy is a voluntary benefit offered by us and does not limit or replace any consumer rights that may apply to you under the laws of your country.
Legal Consumer Rights
Nothing in this policy is intended to exclude, restrict, or limit any mandatory consumer rights that apply to your purchase under the laws of your country.
Depending on where you live, you may have additional rights regarding cancellations, returns, refunds, defective products, or legal guarantees.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, faulty, or you receive the wrong product, please contact us as soon as possible at:
Please include your order number and, when possible, photos or videos showing the issue. We will review your request and provide the appropriate solution in accordance with applicable law.
90-Day Guarantee
Your product is covered by our 90-day guarantee against manufacturing defects and product failures covered by the guarantee.
This 90-day guarantee is an additional commercial guarantee and does not limit or replace any mandatory legal warranty or consumer guarantee that may apply in your country.
How to Request a Return
To request a return, please contact us at:
Please provide your order number, the name used for the purchase, the reason for your request, and photos or videos when relevant.
We will review your request and provide the applicable return instructions, including the return address when a return is required.
Refunds
Once your return is received and reviewed, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method, subject to the applicable processing times of your payment provider or financial institution.
Refund processing times may vary depending on the payment method, bank, or card issuer.
Questions
If you have any questions about returns, refunds, or your order, please contact us at:
NAVIELLE