Return & Refund Policy

We want you to feel confident when shopping with us. If you have any issue with your order, please contact us and we will do our best to help.

30-Day Returns

We offer a 30-day return period for eligible purchases. This means you may request a return within 30 days of receiving your order.

To be eligible for a return under our voluntary return policy, the item should be unused, in its original condition and packaging, and accompanied by proof of purchase.

This 30-day return policy is a voluntary benefit offered by us and does not limit or replace any consumer rights that may apply to you under the laws of your country.

Legal Consumer Rights

Nothing in this policy is intended to exclude, restrict or limit any mandatory consumer rights that apply to your purchase under the laws of your country.

Depending on where you live, you may have additional rights regarding cancellations, returns, refunds, defective products or legal guarantees.

For example, certain jurisdictions provide specific cancellation or withdrawal periods for online purchases. These rights will apply where required by applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, faulty, or you receive the wrong product, please contact us as soon as possible at:

ferchialvarez319@gmail.com

Please include your order number and, when possible, photos or videos showing the issue. We will review your request and provide the appropriate solution in accordance with applicable law.

Depending on the circumstances and applicable law, the solution may include a replacement, repair, refund or another appropriate remedy.

90-Day Guarantee

Your product is covered by our 90-day guarantee against manufacturing defects and product failures covered by the guarantee.

The guarantee does not cover damage caused by misuse, accidents, improper installation, unauthorized modifications, water or moisture exposure where the product is not designed for it, or normal wear and tear.

This 90-day guarantee is an additional commercial guarantee and does not limit or replace any mandatory legal warranty or consumer guarantee that may apply in your country.

How to Request a Return

To request a return, please contact us at:

ferchialvarez319@gmail.com

Please provide:

• Your order number

• The name used for the purchase

• The reason for your request

• Photos or videos when relevant

We will review your request and provide the applicable return instructions, including the return address when a return is required.

Please do not send an item back without contacting us first, as we may not be able to process an unauthorized return.

Return Shipping

For voluntary returns made under our 30-day commercial return policy, the customer may be responsible for the return shipping costs unless otherwise stated by us.

If the product is defective, damaged, incorrect, or applicable law requires the seller to cover the return costs, we will handle the return shipping according to the applicable legal requirements.

Refunds

Once your return is received and reviewed, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method, subject to the applicable processing times of your payment provider or financial institution.

Refund processing times may vary depending on the payment method, bank or card issuer.

Where a specific refund period is required by applicable consumer law, we will comply with that requirement.

Exchanges

If you need a different product or replacement, please contact us at ferchialvarez319@gmail.com.

Depending on the circumstances, we may provide an exchange, replacement or refund in accordance with this policy and applicable consumer law.

Items Not Eligible for Voluntary Returns

Our voluntary 30-day return policy may not apply to products that have been used, damaged after delivery, modified, or otherwise altered by the customer.

Any exclusions from our voluntary return policy do not affect mandatory consumer rights that apply under local law, including rights relating to defective, damaged or incorrectly supplied products.

Questions

If you have any questions about returns, refunds or your order, please contact us at:

ferchialvarez319@gmail.com